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TERMS AND CONDITIOND

TERMS AND CONDITIONS FOR RAINBOW NYC CLEANING SERVICE

 
1. Rates will be quoted per cleaner per hour. Typically, 1 or 2 cleaners. Rainbow Cleaning Services reserves the right to select the team size based on the scheduling and staffing requirements for the day in question.

2. The more accurately you can describe the size and condition of your property, the more accurately we will be able to estimate the actual cleaning time and cost. Please note that homes in poor condition will take longer.

3. Rainbow Cleaning Services typically has four arrival ‘windows’ a day seven days a week. We will work with you to the greatest extent possible if a specific time slot is required, but generally our cleaners will arrive during the following times: 8:00 AM – 9:00 AM; 11:00 AM – 1:00 PM; 2:00 PM – 4:00 PM; 6:00 PM – 7:00 PM. Please note that these are ‘windows’ and not exact starting times.

4. If you decide to commit to a regular weekly, bi-weekly or monthly cleaning schedule, Rainbow Cleaning Services will try to send out the same cleaning lady each time, however due to cleaners scheduled vacations, vehicle issues, or illness we reserve the right to switch cleaners without prior notice.

5. Please contact our office if you have any surfaces such as floors, stone, or cabinets that require non-standard cleaning materials so that we can notify our cleaners of this requirement; the customer will need to provide these specific materials in order for the cleaners to clean the surfaces in question (It costs extra)

6. We accept no responsibility for items damaged during the standard washing/drying process. We highly recommend that the customer move all drycleaning items from anything you would like laundered prior to our arrival.

7. Rainbow Cleaning Services has a 48 HOUR WARRANTY PERIOD from the day of completion of the cleaning. If we have missed an area, damaged or broken and item, please call within that timeframe and we will come out and re-clean the area in question or repair/replace a damaged or broken item. We work very hard to avoid these issues by training our staff to be careful and detail oriented, and by inspecting our work. Complaints filed more than 48 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered. Rainbow Cleaning Services will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage.

8. Account Payment Policies: Account payment is due upon completion of service. We accept cash and all major credit cards ( for credit cards will be added extra 8.875% NYC tax) or will invoice you via Chase QuickPay with payment due upon receipt. Finance charges will be assessed at 31 days from the date of the invoice at the maximum legal limit. It is important that we receive timely payment for services in order to maintain our quality staff of cleaners – thank you for your consideration!

9. By authorizing Rainbow Cleaning Services to clean your property, you are agreeing in advance to our previous Terms and Conditions.

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CALCULATOR
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RESIDENTIAL CLEANING

We offer Residential Cleanings for your home whether it is a house or an apartment. We understand that NYC apartments are cluttered and cramped for space. We work with you to make everything tidy and neat, organized and clean!

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COMMERCIAL CLEANING

Our business cleaning services consist of office cleaning, restaurant cleaning, kitchen and storage deep clean services, vacation rental cleaners with laundry and towel service, showroom and retail store cleaning and classroom janitorial services.

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GREEN CLEAN

Our Green Clean experts use non-toxic and artificial fragrance free cleaning solutions that are safe to be used in households with pets and small children. These days you need a clean home free from harmful chemicals & good for the environment

REGULAR CLEANING
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We offer Residential Cleanings for your home whether it is a house or an apartment. We understand that NYC apartments are cluttered and cramped for space. We work with you to make everything tidy and neat, organized and clean!

DEEP CLEANING
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Our business cleaning services consist of office cleaning, restaurant cleaning, kitchen and storage deep clean services, vacation rental cleaners with laundry and towel service, showroom and retail store cleaning and classroom janitorial services.

DEEP CLEANING
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Our Green Clean experts use non-toxic and artificial fragrance free cleaning solutions that are safe to be used in households with pets and small children. These days you need a clean home free from harmful chemicals & good for the environment